Support
Write to contact@conectamedia.app. We answer in Español or English within 48 hours.
Please mention your iPhone model and the version of Farsa (Settings, About) if something is not working.
Quick answers
How do I cancel Premium?
You can do it in two taps, without writing to us. In the app: Settings, Premium, Manage or cancel. Or on your iPhone: Settings, tap your name, Subscriptions, Farsa Premium, Cancel. You can also open https://apps.apple.com/account/subscriptions. You keep Premium until the end of the period you already paid for.
I want a refund
Apple handles refunds for App Store purchases. Go to https://reportaproblem.apple.com, sign in with your Apple Account, choose the purchase and tell Apple why. If it does not work out, write to us and we will help you make the request. For Google Play purchases, use the refund options in Google Play.
Restore my purchase on a new phone
Open Settings, Premium, Restore purchases, using the same Apple Account you subscribed with. The yearly plan can be shared with your family through Family Sharing.
How do I change the language?
You choose Español, English or Spanglish when you set up each game, and you can set it for each player. It does not depend on the language of your phone.
What is Mi mesa?
It is where the host picks the communities sitting at the table. Impostor then draws only words that everyone there knows, so nobody gets a word they have never heard.
Does it work without internet?
Yes. The decks that come with the app play offline. New decks and word fixes download when you are connected.
What do you know about me? Can you delete it?
Almost nothing. There is no account, and your names, games and decks stay on your phone. Deleting the app deletes them. See the Privacy Policy.
Report a word
If a word is wrong, offensive, a person who should not be in a game, or does not make sense for the table, tap Report on the card to hide it on your phone. To have it removed for everyone, write to us with the word and the deck. We aim to review those emails within 48 hours and to remove the word in the next app update.
Right of withdrawal (European Union and Spain)
If you live in the European Union, you may have a legal right to withdraw from a digital purchase within 14 days. Purchases in the App Store are processed by Apple, so Apple decides refunds at https://reportaproblem.apple.com. You can also tell us directly. The button below makes a reference code and opens an email to us; send it and we reply to confirm we received it, with the same code.
Reference code: DES-YYYYMMDD-XXXXXX
Company
Conecta Media LLC
1449 S Michigan Ave #13448, Chicago, IL 60605, USA
contact@conectamedia.app